At LVT Star, all of our products are made-to-order. That means we begin production shortly after you place your order — which helps us reduce waste and keep prices fair.
Because of this, we have a very limited window to allow cancellations or changes.
🔄 Can I cancel my order?
Yes — but only within 12 hours of placing your order.
If you need to cancel:
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Send an email to sales@lvtstarcompany.com
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Subject line:
Cancel Order #[YourOrderNumber] -
Include the email address used for your purchase
After 12 hours, your order is locked for production and cannot be canceled or refunded unless it qualifies for our return/replacement policy (e.g., damaged or wrong item).
✏️ Can I change my order?
We accept changes within 12 hours after purchase:
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Shipping address correction
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Product variation (size, color, design...)
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Quantity adjustment
After 12 hours, we may not be able to make any changes.
❗ Important Notes:
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If your order has already been sent to production or shipped, we cannot cancel or modify it.
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Please double-check your size, color, address, and other details before confirming your order.
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We are not responsible for incorrect information entered by the customer.
Need Help?
If you have any questions or believe there's an error with your order, please contact us as soon as possible:
We're here to help and will do our best to resolve your issue quickly.
