Return & Refund Policy
At Faith In My Bag, all products are made-to-order and personalized. Because of this, we do not accept returns or exchanges for change of mind.
Eligibility for Refund or Replacement
We will gladly offer a replacement or refund if your item:
- Arrives damaged or defective
- Is incorrect (wrong item, design, or size)
- Is lost in transit
Return Conditions
To request a refund or replacement, please contact us within 7 days of receiving your order.
Please provide:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Refund Process
Once your request is approved:
- Refunds are processed within 3ā5 business days
- Funds may take 5ā10 business days to appear in your account
Non-Returnable Items
Due to the custom nature of our products, we do not accept returns for:
- Personalized or custom-made items
- Incorrect orders placed by the customer
- Change of mind after production begins
Need Help?
If you have any issues with your order, please contact our support team and we will assist you as quickly as possible.
Email: support@faithinmybag.com
Phone: +1 (419) 370 0131
Business Information
Gemini Clothing LLC
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110
United States
